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Terms and Conditions


Luxury Travel Pty Ltd is a licensed travel agent and member of the Travel Compensation Fund. Licence No. NSW - 2TA 4641

Agency

Products and services are sold by Luxury Travel as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. Luxury Travel is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Luxury Travel. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Liability

Luxury Travel has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.
In circumstances where liability of Luxury Travel cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Luxury Travel reserves the right to decline any booking for any individual on any tour or other service.

Passenger Details

It is essential that you enter details of each traveller correctly and according to passport or other identification. Some suppliers will deny carriage if the traveller's name varies from your booking and may cancel automatically if the traveller's name is amended. Luxury Travel has no responsibility for any loss or damage arising from incorrect entry of traveller's name any inability to travel as a result of carrier's policies.

Passport Validity

All individuals departing from Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia

Visa Requirements

Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain.
Vaccinations are strongly recommended for certain destinations. Please contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.

Travel Insurance

We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.

Ticketing

For International departures most airlines issue e tickets, which will be emailed to the email address provided when making an online booking. Some airlines require paper tickets. These will need to be posted to you at the address provided. If you are departing within 4 weeks you may be required to pay an additional fee to have these tickets posted or made available at the airport. Alternatively, you can choose to collect your ticket(s) locally. If your tickets are paper tickets and you live outside of Australia then postage or airline ticketing fees will apply. For Australian Domestic itineraries, passengers will be provided with an e-ticket receipt upon payment and completion of the booking process.

Frequent Flyer Customers

Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as Luxury Travel cannot be held responsible for obtaining copies of your air ticket at any future date.
Please contact the applicable Airline at least 72 hours before departure. Luxury does not accept responsibility for amended flight timings or numbers.

Price Inclusions and Exclusions

Where there are various components to a price, such as taxes, levies and charges, Luxury Travel promotes an all-inclusive price. Online prices may be different to prices available in store. A booking fee and credit card fee apply to online bookings and these are clearly displayed on the Review screen before purchase.

Prices on the Luxury Travel website, and in the online booking engine, are subject to availability and conditions may change without notice. Although every care has been taken the prices are not guaranteed until paid in full and documents have been issued. Unless otherwise stated prices shown are in Australian Dollars (AUD) and are fully inclusive of taxes, levies, government charges and other applicable fees. For some international flights and Low Cost Carrier bookings flight pricing has been converted to AUD using the exchange rate at the time the booking is made. Variations to your final price may occur due to currency fluctuations. Please note, where any pricing has been converted from a foreign currency, payments are processed in the original currency and your credit card company may charge a conversion fee. These could range between 1-3% of the total charge. Seasonal surcharges and blackout dates may apply depending on date of travel. Please note that bookings for infants do NOT include a seat unless a child price has been paid for.

Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.
 

 

Credit Cards

 

When booking airfares online we can only accept credit card payment. We accept the following credit cards:

  • Master Card
  • Visa Card
  • American Express
  • Diners

Payment for package holidays is accepted by cash, cheque, direct deposit or credit card. A surcharge may apply for credit card payments on these transactions.

 

Currency

All prices quoted in the flight booking engine are in Australian dollars, regardless of where your requested flight is departing from.

Goods and Services Tax

Prices quoted include goods and services tax ("GST") where applicable.

Refunds for Unused Services

No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (eg. for Go-as-you-please accommodation vouchers), a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.
 

Schedule of Fees

Luxury Travel professional service fees may apply. Some agents may charge an additional fee for service and these vary between agents. A Menu of Services is available from your Luxury Travel consultant upon request.

Amendments*

- Domestic booking $25 per amendment
- International booking $110 per amendment
*After payment of a deposit and in addition to fees charged by airlines, wholesalers and operators.
- Cancellation Fee 10% of total booking or $200 per person (whichever is greater)*
*This is in addition to any charges that may be imposed by airlines/ wholesalers/ suppliers.
- Visa Processing $60* per person per consulate
*In addition to any Visa fee money orders or bank cheques, may incur a cost..

USA Travellers: All Australian passport holders travelling on the visa waiver program are required to obtain an electronic travel authorisation prior to boarding an aircraft or ship to the USA. This authorisation can only be obtained on line on the ESTA (Electronic System for Travel Authorization) website at https://esta.cbp.dhs.gov by completing an  on-line application. Applications should be submitted no less than 72 hours prior to travel. Please note it is the responsibility of the client to apply for this authorisation. Please refer to the website for further information. Applicants travelling to the USA who have been convicted of drink driving charges and/or hold any other convictions are advised to apply for a visa and not use the visa waiver programme. 

- Documentation Delivery Price dependent on location
- Frequent Flyer Redemptions:
+Domestic  $60 per ticket
+International – Point to Point $100 per ticket
+International – Multiple Flights  $220 per ticket
- Travel Insurance Claim Assistance $220 per claim made on a policy not  taken through Luxury Travel
- Itinerary Planning Deposit:
This deposit will be credited towards your Reservation Deposit when a booking is made. $110 per person
- Reservation Deposit (non-refundable) $110 per person
In addition to deposits required by airlines, wholesalers and operators. 

Legal Obligations

Before you proceed to book a flight or service through Luxury Travel please be aware that you enter into a legally binding contract to acquire such flight or service from the time when payment is made. After this point any cancellations will incur the cancellation fees set out above.
Do not proceed to the details for booking a flight or service unless you are prepared to legally commit to a binding contract and obligation to pay for the service.

Travel Advice

The Australian government through the Department of Foreign Affairs and Trade regularly updates travel advice on various destinations and we recommend that you refer to
www.smartraveller.gov.au for the latest updates before you book and before you travel.

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